While much of the country takes a break, there are people working hard behind the scenes to keep the lights on, the traffic moving and the streets safe

Although Jason and Nicola Cook are unable to spend Christmas with their three daughters and seven grandchildren this year, they will be together. In fact, they’ll be side-by-side for the whole day, driving up and down part of the M25.

At Christmas everyone is jollier: even if they’ve broken down they tend to realise you’re doing your utmost to help them

For some people we might be the only friendly face they see on Christmas Day

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